Booking
and Contract
Firefighting's Finest Moving and Delivery, INC. will provide the
customer with a free estimate. The estimate will not be considered
a booking until the customer verbally or in writing states that
they would like to schedule or book a move with Firefighting's Finest.
All unbooked or schedule estimates are good for 30 calendar days,
including the rate quote. After 30 days, the rate may be subject
to change. The move will then be booked and a job number assigned.
Firefighting's Finest will attempt to affirm the move 2 days prior
to the move. The move will not be considered confirmed until the
written contract is signed and dated by both the customer and a
representative of Firefighting's Finest. If the job will exceed
the original written terms of the contract, the contract will be
amended. The amended portion of the contract must be signed again
by both the customer and a representative of Firefighting's Finest.
The contract will need to be signed and dated in at least 4 places
by the customer. If the customer is not present, a representative
of the customer can sign and date the form. If a representative
of the customer is not available or will not sign and date the contract,
a representative of Firefighting's Finest will sign and date the
contract after receiving a verbal agreement given to at least two
people (one of which must be a representative of Firefighting's
Finest). Firefighting's Finest will do everything possible to explain
the terms of the contract as clearly as possible.
General
Work Performance
Firefighting's Finest employees will work as fast as possible in
order to expedite the move in a timely manner. A crew leader will
be assigned to every job. The crew leader will introduce himself
and the crew to the customer. The crew will request a walk-through
of all buildings where work will be performed. Please point out
items that will go, stay, and any items that need special attention.
Firefighting's Finest will only work as fast as safety allows. This
includes, but is not limited to, the safety of the employees, customer,
customer's belongings and the building. Variable factors out of
Firefighting's Finest control will dictate how efficiently the move
can be done. Slow or lazy work will not be tolerated and any concerns
should be immediately addressed with the crew leader. If the customer
does not feel his/her concerns are being adequately addressed by
the crew, the customer should call Firefighting's Finest management
by calling the business line at 817-737-7800. Firefighting's Finest
management or a representative of Firefighting's Finest management
will always be available at this number during normal business hours
and will immediately address the concerns of the customer. Firefighting's
Finest demands that all employees are prepared for each work day
in a high state of both physical and mental fitness. Employees are
required to be dressed in company issued shirts and clean shaven.
All attire shall be in good condition, clean and appropriate for
the tasks with which the employees will be asked to perform. All
Firefighting's Finest movers will introduce themselves to the customer,
treat each customer with dignity, respect and with a high degree
courtesy throughout the move. Any employee not following these strict
guidelines will be subject to the necessary and appropriate disciplinary
measures deemed proper by Firefighting's Finest management. If,
during the move, an employee of Firefighting's Finest is discourteous,
rude or impatient with the customer, please direct any concerns
to the crew leader. If the customer does not feel the crew leader
has appropriately addressed the situation, the customer is encouraged
to call Firefighting's Finest management at 817-737-7800. Management
will immediately address the concerns of the customer and take any
appropriate actions to remedy the situation.
Inclement
Weather
In the event of inclement weather, Firefighting's Finest reserves
the right to start or stop work as safety dictates. Safety factors
that will be considered include, but are not limited to, the safety
of the crew, customer, customer's belongings and the building where
the moving is being done. The crew leader assigned to the job will
have the primary authority to start or stop work. The customer has
the right to address any concerns with the crew leader. The crew
leader, upon request of the customer, may consult with a representative
of Firefighting's Finest management. Firefighting's Finest management
has the ultimate authority in deciding when work will start and/or
stop in the case of inclement weather.
Tipping
The customer may tip the crew if they feel the work performed warrants
a tip. Tipping is not mandatory and the customer should not feel
as though they must tip the crew. The crew will not, under any circumstances,
whether directly or indirectly attempt to unduly influence the customer
into tipping the crew. If this occurs, please call Firefighting's
Finest management at 817-737-7800. Corrective measures will be immediately
taken and addressed with the crew. If the customer so chooses, the
tip may be added to the overall bill. Each contract will contain
an area where the tip will be added. This provision has been added
to the contract at the request of previous customers.
Disassemble
and Reassemble of Goods
Firefighting's Finest will perform, without charge, basic disassemble
and reassemble of standard furniture items. Firefighting's Finest,
at the request of the customer, will perform basic disassemble and
reassemble of water lines to washers and refrigerators. Firefighting's
Finest will not be held liable for any damages occurred during the
disassemble or reassemble of any water lines. This includes, but
is not limited to, damage to the appliance, water lines, plumbing
or the building in general. Firefighting's Finest strongly encourages
customers to have the water lines disconnected prior to crew arrival
and to reconnect them. Under no circumstances will Firefighting's
Finest perform any advanced electrical work (changing power cords
to dryers, etc.) Firefighting's Finest encourages customers to disassemble
all wiring to electronic devices prior to the crew arriving. Firefighting's
Finest will provide basic disassemble of wiring (unhooking plug
in type wires) to computers, TV's, etc. solely at the request of
the customer. Firefighting's Finest will not provide reassemble
of plug in type electronic wiring to electronic devices. Firefighting's
Finest will provide basic shrink wrap of items such as couches,
chairs, etc. Customers may, of course, choose to do all disassemble
and reassemble as needed. Firefighting's Finest will make every
effort to point out any damages or defects to furniture and belongings
prior to employees moving them. Please point out any major damages
or defects to the crew during the initial walk through.
Moving
Trucks and Equipment
Firefighting's Finest operates only 24' and 26' trucks. All Firefighting's
Finest trucks are fully enclosed and protected from the weather.
All Firefighting's Finest trucks are equipped with 50 to 60 heavy
duty moving pads. Each truck will have 2 - 2 wheel dollies, an appliance
dolly, a 4 wheel dolly, an appropriate amount of webbing, moving
bands and shrink wrap. Wardrobe boxes can be provided at the request
of the customer. Each wardrobe box will be charged $4 to rent or
$13 to purchase. Wardrobes are not normally carried on Firefighting's
Finest trucks and must be requested prior to the day of the move
by calling the company at 817-737-7800. Firefighting's Finest cannot
guarantee the availability of wardrobes however we will do our best
to ensure that the requested number of wardrobes will be available
on the day of the move. All wardrobes charged at the rental rate
must be returned to the crew, broken down, prior to the completion
of the move.
Employee
Hiring Guidelines and Ongoing Evaluations
Firefighting's Finest employees may be subject to drug tests and
background checks prior to hire and at any time during employment.
These checks may be performed by either Firefighting's Finest or
by independent parties. Firefighting's Finest employees mostly off-duty
firefighters and all employees are hired after been referred to
the company by current or former employees of Firefighting's Finest.
A strict interview and application process is performed prior to
hire. All employees are continually held accountable for their work
and are closely supervised by both crew leaders and Firefighting's
Finest management.
Driving
Guidelines of Firefighting's Finest Moving Trucks
Firefighting's Finest moving trucks will only be driven by competent
and properly trained employees with the knowledge to safely operate
large vehicles. Firefighting's Finest drivers will as closely as
possible obey all traffic laws. Firefighting's Finest drivers have
the right and responsibility to only drive the vehicle as fast as
conditions allow. Firefighting's Finest encourages all drivers to
drive with the flow of traffic provided the driver feels an adequate
level of safety. Conditions such as inclement weather, traffic congestion
and road conditions will have a major influence on how the driver
will operate the vehicle. Firefighting's Finest vehicles require
at least 13'6" of clearance. Please inform Firefighting's Finest
of any potential vehicle clearance concerns prior to the day of
the move. Fully loaded and even empty trucks weigh considerably
more than the standard over the road vehicle. Please make Firefighting's
Finest aware of any potential soft road conditions prior to the
day of the move (i.e. dirt or caliche roads.) Firefighting's Finest
crew leader has the primary authority to allow or disallow a Firefighting's
Finest truck to drive over a potentially soft road. Firefighting's
Finest takes all reasonable measure to ensure that all moving trucks
are in peak operational state. All measures are taken to ensure
that the vehicles do not break down. Unfortunately, break downs
do occur and in such cases Firefighting's Finest will do everything
reasonably possible to get the vehicle on back on the road or a
replacement vehicle delivered as promptly as possible.
Payment
For standard moves, Firefighting's Finest accepts payment for moving
services in cash or check. Payment must be made at the end of the
services each day, even if there are multiple move dates. Firefighting's
Finest will only accept payment in a cash form (cash, cashier's
check, money order) in cases of moves into a short or long term
storage facility, load only jobs and any job farther than 1 hour
drive outside the immediate Fort Worth vicinity. For business or
commercial moves, Firefighting's Finest can bill the business however
arrangements must be made at least 2 business days (Monday through
Friday, excluding Holidays) in advance. In the cases of cash payment
for moving services, correct change cannot be made the Firefighting's
Finest crew. If change is necessary, it should be noted on the contract
along with the appropriate mailing address. Firefighting's Finest
shall do everything possible to get a check sent to the customer
within 15 business days in the correct change amount. All personal
checks are verified through Check Scan. In the event the check is
declined, immediate payment in full in a cash form will be necessary.
All checks returned marked NSF will be charged a $25 fee. Firefighting's
Finest will make every reasonable effort to contact the customer
and arrange for payment. Payment for all NSF marked checks must
be made in a cash form for the original move balance plus the $25
NSF fee. Upon receipt of the NSF check, Firefighting's Finest will
immediately call the customer at every known number. Cash payment
of the balance and fee must be made within 15 business days of our
receipt of the check and calling the customer to inform them of
the NSF check. If we are unable to receive the payment in full within
15 business days, Firefighting's Finest shall take all actions necessary
to receive the payment in full, up to and including, filing a criminal
complaint with the appropriate County District Attorney's Office.
Any checks that have a stop payment put on them or come from a closed
account will be immediately referred to the appropriate District
Attorney and a criminal complaint filed. In such cases, Firefighting's
Finest is not required to contact the customer in regards to the
check although Firefighting's Finest may choose to make one attempt
to contact the customer.
Compliance
Firefighting's Finest Moving and Delivery, INC. (TxDOT 006279747C)
meets or exceeds all applicable State of Texas requirements for
a moving company. In cases of moves into commercial or residential
building where the management of the building requires insurance
documentation, Firefighting's Finest can have such documentation
provided to the appropriate building management. Arrangements for
such documentation must, if at all possible, be made at least 2
business days (Monday through Friday excluding Holidays) in advance.
Firefighting's Finest cannot discuss or divulge exact insurance
information to the general public or customers. If a booked customer
would like documentation of our coverage, an email can be sent verifying
that we meet State minimums by our insurance carrier. Under no circumstances
will exact coverage amounts, policy details, etc. be divulged.
Customer's
Assisting with Move
Customers frequently ask if they may assist the crew with the move.
Customers are free to assist the crew, provided they do not unduly
impede the crew or create a dangerous or unsafe moving condition
for the customer or the crew. The customer is not allowed, under
any circumstances, to go into the moving truck (including the ramp),
get in the cab or ride on the vehicle while it is in motion. Customers
may bring items to the vicinity of the ramp and may also place items
near the back of the truck. When an item requires two people to
move it, only 2 Firefighting's Finest employees will be allowed
to move such items. A customer and an employee of Firefighting's
Finest will not be allowed to move an item under any circumstances.
Firefighting's Finest cannot, and will not, be held liable for damages
to a customer's belonging that the customer moved himself or herself.
If a customer is assisting with the move and is creating problems
for the crew, the customer will immediately cease all moving if
so asked by the crew. If the customer refuses, the crew will immediately
cease all moving until such time that the customer ceases moving
items and complies with the crew instructions.
Damage
Claims
Firefighting's Finest employees strive to take the utmost care while
moving our customers belongings. Unfortunately accidents do happen.
If there is damage and it is noted prior to the crew leaving, the
damage must be noted on the contract prior to being filled out and
completed with all applicable signatures. Any damage noted after
the crew leaves must be reported to Firefighting's Finest within
60 (sixty) calendar days. Any damage claim after 60 (sixty) calendar
days may be disregarded at the discretion of Firefighting's Finest
management. When making a claim, the initial report must be made
by phone, even if damages are noted on the completed contract. If
damages are noted on the contract Firefighting's Finest will not
contact the customer, the customer must contact Firefighting's Finest
by phone at 817-737-7800. When the initial damage claim is reported,
a representative of Firefighting's Finest will then instruct the
claimant how to proceed with the claim. All claims must be writing
and must be either emailed or sent in via regular mail. A representative
of Firefighting's Finest can give the claimant the appropriate email
address or mailing address. The USPS mailing address is also located
at the top of the moving contract. After the initial phone call,
the damage claim must be made in writing and should include pictures
when possible of the item both before the move and after the move.
Pictures should also be included of the overall state of the damaged
item, not solely the damaged area if the damage is to a small portion
of the item. The claim should include all applicable paperwork from
the time of purchase, including the receipt. The State of Texas
requires all damage claims to be thoroughly documented and as such,
after the initial damage report, under no circumstances will damage
reports be discussed over the phone. Under no circumstances will
a customer be credited or will money be taken off the sum of the
overall bill at the end of the move unless specifically approved
by a Vice President or the President of Firefighting's Finest Moving
and Delivery, INC. Firefighting's Finest will not proceed with any
damage claim until the move has been paid in full. In the cases
of a check payment, the check must have cleared before Firefighting's
Finest will proceed with any damage claim. Any unpaid balance of
the move will be pursued by all means possible, up to and including
filing a criminal complaint with the appropriate District Attorney's
Office.
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